Availability:
capacity have inventory when the customer needs. Stock-frequency
Out: A depletion of stocks (stock out) occurs when a company has no products available to meet customer demand.
-supply rate: Measures the extent or impact of the depletion of stocks for a while. The strategies of the rate of supply need to consider customer requirements on products. Orders shipped
-full: Have all requirements of the customer is the standard of acceptable performance. Stop supplying even an item causes the order is recorded as zero in terms of an entire shipment.
Operating Performance:
-Speed: The performance cycle is the time elapsed since a client establishes the need to place an order until the product is remitted.
-Regularity: The order cycle is measured by the number of times the actual cycles meet the planned time for completion. This directly affects the customer's ability to plan and conduct their own activities.
Flexibility: A company's ability to meet special circumstances and unusual or unexpected applications of the client.
Service Reliability:
involves the combined attributes of logistics and deals with a company's ability to perform all activities related to an order, as well as provide customers with important information logistics operations and status.
"It's not enough to carry a full order but untimely surrender.
"Neither is sufficient to deliver a full order on time but carry an incorrect invoice or incur damage to the product during handling and transport.
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